Información generalNacionales

Se aprobó un proyecto sobre atención a clientes de tarjetas de crédito

La iniciativa recibió media sanción en la Cámara alta por unanimidad. Prevé una atención de 24 horas y la asistencia de una persona humana.

La Cámara de Senadores aprobó por unanimidad (59 votos positivos) un proyecto de ley referido a la atención de los usuarios de tarjetas de crédito, impulsado por la senadora neuquina Lucila Crexell (MN-JxC).

A través de la iniciativa, que pasó a Diputados, se busca sustituir el artículo 51 de la Ley 25.065 -de Tarjetas de Crédito- respecto de ampliar el horario de atención al cliente e incluir la asistencia de una persona humana.

De esta manera, se propone que “a los fines de garantizar la atención permanente al cliente en casos de urgencias, además de las operaciones y minimizar los riesgos por operaciones con tarjetas sustraídas o pérdidas, el emisor debe contar con un sistema de recepción telefónica de urgencias y denuncias que opere las 24 horas del día, en el cual el cliente pueda solicitar en todo momento ser asistido por una persona humana, debiendo identificar y registrar cada una de ellas con hora y número correlativo, el que deberá ser comunicado en el acto al denunciante”.

Asimismo, el texto establece que “el sistema deberá permitir receptar la denuncia o urgencia, mediante la mención del DNI junto con otros datos que permitan la validación que la identidad del denunciante corresponde al legítimo usuario de la tarjeta a denunciar, no pudiéndose exigir el número de la tarjeta objeto de la denuncia”. “La atención telefónica debe efectuarse en un tiempo razonable”, agrega.

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